I want to perform on-site shops. How do I do this?
There are several prerequisites before a shopper can perform an on-site shop.
• Complete the virtual Phone Certification.
• Successfully complete two phone shops, which will be reviewed for quality.
• Request and complete the virtual On-site Certification shop.
• Pass a criminal background check.
How long does the Baird Group On-site Certification take?
The On-site Certification will take approximately one hour and fifteen minutes to complete.
Do I get compensated for taking the Baird Group On-site Certification?
Yes! After you successfully complete the Baird Group On-site Certification, you will receive a payment of $5 for your time. You will receive this payment via PayPal on the 5th of the following month.
Why are on-site shoppers required to pass a background check?
Because we are sending our shoppers into healthcare establishments where there's access to narcotics, patient and other confidential information, and also because we reimburse any out-of-pocket office fees upon receipt of a documented payment, we require our shoppers to pass a background check. This is mandatory because of sensitivity of the field we specialize in.
How much do on-site shops pay?
Our base fee for on-site shops is $50 for each completed Walkthrough shop and $150 for each completed Patient Visit shop.
What is a Walkthrough shop?
A Walkthrough shop is basically a self-guided tour of the medical facility. Mystery shoppers pose as visitors to gather general impressions about their experiences, including exterior and interior, way-finding, atmosphere, and employee encounters. Shoppers spend time in public areas observing the environment, staff, and customer interactions.
What is a Patient Visit shop?
Using real-life situations with a predetermined scenario, mystery shoppers present as patients with symptoms of a non-threatening matter. They provide information about the total patient experience, including interactions with all staff (phone attendants, lab technicians, front-desk staff, nurses, and physicians). Mystery patients also provide narrative information and feelings about the care environment, waiting time, waiting room, and exam rooms. Patient visits can be used in Urgent Care/ER, clinics, and other outpatient areas.